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F.A.Q
SHIPPING:
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How are More Romance and panties.com products packaged?
Products are mailed in white tyvek envelope, Priority Mail packaging,
FedEx packaging or cardboard box.
The words "panties" does not appear on the outside.
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What are your shipping costs?
Panty-of-the-Month is shipped FREE of charge within the United States and
Canada.
Minimum shipping costs within the continental United States on all other
items are: ground
$6.90, 2-Day FedEx $14.95, and Overnight FedEx $24.95 Overnight FedEx. When
you add an item to your shopping cart, a complete display of options and
pricing will appear allowing you to make the most cost effective choice
before submitting your order. We occasionally feature FREE SHIPPING days on
our website for ground orders within the United States.
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Do you ship products internationally?
Yes. Panties.com products are available for international shipping. Some
countries are excluded due to the high incidence of credit card fraud. |
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Do you charge tax for shipping out your products?
Tax is only applicable for orders shipped to Iowa. If you ship your package
to Iowa, a 6% sales tax is added to your order. We are not responsible for
any international tax or custom charges that may be applied upon delivery if
you reside in an area outside of the United States. |
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RETURNS:
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If she doesn't like it will my money be refunded?
Because
we want you to be 100% satisfied with everything you purchase from
panties.com, you may return any merchandise you find unsatisfactory within
90 days. Merchandise received after 90 days may only be exchanged if
defective. If an exact replacement is not available, an appropriate
substitute may be selected. Shipping and gift wrap fees are not refundable.
Sales of
closeout merchandise are final and no returns will be accepted,
so please be sure you choose the correct size and color when purchasing
closeout items. These items are found on the close out menu option.
Step 1:
Package the items to be returned and enclose instructions. Ship the package
to:
More Romance
2257 Marigold Blvd
Fairfield IA 52556
Step 2:
Customer is responsible for return postage and for insuring your package to
guard against loss or damage. (If you are returning a defective item or an
item you were shipped in error, please
contact us before returning anything. We might be able to save you any
further inconvenience.)
Tip:
Your local post office provides free boxes and envelopes if you use Priority
Mail, but for packages of 11 ounces or less, First Class postage is cheaper
and for packages of 2 pounds or more, you might find Parcel Post to be a
better value. Also, you can usually reuse the container in which you
received your order. For example, if you received your order in a plastic
envelope, it can sometimes be turned inside out and then sealed with a piece
of tape. Similarly, if you received your order in a box, you may reuse it as
long as any old postage or address labels are covered or crossed out.
Step 3
We generally process returns as soon as they arrive.
If you request a refund:
We'll either issue a credit to your charge card or send you a
refund check, depending on how you originally paid for your purchase. Once
we issue a credit to your charge card, allow 1-3 business days for it to be
posted to your account. Shipping charges and gift wrapping charges are not
refundable.
If you request an exchange:
We don't normally charge for shipping if the same style is being exchanged
for a different size, but other exchanges are subject to standard shipping
charges.
If there is a balance due you, we'll either issue a credit to your charge
card or send you a refund check, depending on how you originally paid for
your purchase. If there is a balance owed, we will charge the same card you
used for your original purchase or you can enclose a money order (payable to
More Romance).
You
may contact us at:
Phone 800.726. 7035
Fax: 641 469 6224
email:
cs@panties.com
More Romance
2257 Marigold Blvd
Fairfield IA 52556 |
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PRODUCTS:
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What kind of products does the panties.com sell?
We
sell lingerie and gift baskets of lingerie complete with imported bath
items, Belgian chocolates, exotic coffees and other romantic pleasures. In
addition, we partner with Sinclair Intimacy Institute to bring you the
latest videos and CD's from bettersex.com. The bettersex series are
instructional in nature and teach couples how to have a more intimate and
rewarding sexual experience. Vibrators, personal massagers, Nina Hartley
CD's and videos, are also sold on our website.
Our flagship product, Panty-of-the-Month is sold in 3, 6 or 12 month
subscriptions. It has been profiled by CNN, MTV, USA Today, Playboy
Magazine, The Wall street Journal and over 500 other newspapers, television
and radio stations throughout the country.
We specialize in gifts
that men send to their sweethearts for Birthday, Anniversary, Christmas and
Valentine's Day. |
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What are your customer service hours to place an order over the phone?
We are available to assist you 7am to 6pm Monday through Friday. 10am-4pm
Saturday and Sunday. Just call
1-800-726.7035 to speak with one of our friendly Customer Service Agents.
At other times, you may leave a message so that we may call you back. When
we return your call, we will identify ourselves as PDC.
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I also
want a brochure.
A
brochure and thank you note are automatically sent to you after her first
order is shipped. |
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How will the charge appear on my credit card statement?
Charges will appear on your statement as "More Romance".
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How can I check the status of an order?
Simply call one of our friendly customer service agents at 1.800.726.7035 or
email us at
cs@panties.com.
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Will I get other mail from your company?
Individuals who purchase products do receive catalogs from time to time.
However, if at any time you would like to be removed from our mailing list
you can do so by calling us at 1.800.726.7035.
or
Contact us at:
More Romance
2257 Marigold Blvd
Fairfield IA 52556 |
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Why do individuals purchase panties.com?
Because we have impeccable taste, understand fashion, stand
behind our products and constantly search for the newest styles and colors.
Our gift presentation is like none other found in the world. Our customers
love our gift presentation with candies, perfumes heartfelt cards and
attention given to every detail.. The most frequent comment we receive is
"You should have seen her eyes light up when she opened the package." If for
any reason you are dissatisfied, you may return your purchase for a full
refund. |
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How
much do you charge for shipping?
Shipping
for Panty-of-the-Month is FREE in the US, Canada, and Mexico. For all other
countries, shipping is $12 per month. Shipping for Romantic Gift baskets is $12.95 via FEDEX ground.
Minimum shipping for all other lingerie is $6.90.
Call for prices on overseas. |
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More Romance |
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2257 Marigold Blvd,
Fairfield, Iowa 52556 |
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Last
updated:2004.05.11 |
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